Terms of Use

By using this website, you agree to be bound by the following terms and conditions. We may make changes to this document at any time, and any revised versions will supersede the previous terms and conditions. In the event of major changes, we’ll make an effort to notify every existing user via email or an announcement on the website before implementing the new version. By continuing to use the site after we’ve made those changes, you are indicating that you agree to the updated terms and conditions.

Liability

Heli Addiction accepts no liability for any loss or damages caused by this website or any website related to this website. We also cannot be held liable for delays in delivery caused by unforeseen circumstances or issues with the delivery service, although we will make every effort to assist and compensate customers in these events.

Termination of Orders

Heli Addiction may cancel, refuse, or otherwise terminate an order at any time without providing reason. In this event, the customer will be contacted and will receive a full refund. If the customer wishes to cancel an order, they must do so before the order is shipped.

Shipping

Orders will be dispatched via Australia Post as quickly as possible. Postage prices and delivery estimates will vary depending on your location. If goods are damaged or faulty upon receipt, it is the customer’s responsibility to notify Heli Addiction immediately to arrange return of the goods.

Goods Damaged in Transit

We take all care in packaging your order appropriately; however we do not take any responsibility for damage caused by the delivery courier.

Goods Lost in Transit

We do not accept responsibility for orders lost in transit using regular post. For this reason we only send parcels via express post, registered post or courier as they can be tracked, ensuring that you will receive your order. If lost they do carry an insurance amount recoverable through the carrier.

Prices

Heli Addiction reserves the right to change prices at any time, without notice.

Prices are subject to change without notice. All prices are displayed in Australian dollars and include 10% GST.

Colour & Sizing Charts

All charts provided on this website are to be used as a guide only as they may not be a true representation of the product’s attributes.

Product Availability

There may be occasions when products become unavailable or are discontinued. These situations are beyond our control and we take no responsibility for situations that arise due to this. In the event that an item is not in stock we will notify you by email and arrange an alternative product or deletion of that item from your order. All orders are released for dispatch only upon receipt of cleared payment in full.

Returns and Refunds

There is no refund for change of mind or incorrect sizing as all measurements are provided on listing. 

To request a refund for damaged goods please contact, along with images. 

Privacy Policy

By using this site, you are agreeing to the policy below, outlining what information we collect about you while you visit this site, how it is stored, and how it is used. We may change this at any time. In the event of major changes, we’ll make an effort to notify every existing user via email or an announcement on the website before implementing the changes. By continuing to use the site after we’ve made those changes, you are indicating that you agree to the updated policy.

Personal information provided to us as part of the account creation process or the guest checkout function is stored on our secure servers. This information stays with us, and will not be sold to any third party. In the unlikely event that we are required to by law, we reserve the right to disclose certain user information to law enforcement in order to comply with such requests.

We use SSL to protect our customers from any malicious observers during their online transactions with us. Payment information and personal details are encrypted using SSL before being sent to us, ensuring that only the sender and the recipient can view the data.